Fulfillment Assurance

Empiretime NY has been an esteemed dealer in luxury brand new and pre-owned watches for many years. We pride ourselves on our ability to deliver the best prices, most varied selection and finest service. Our goal has and always will be to earn the trust and satisfaction of our customers.

We want you to be fully satisfied with every item that you purchase from empiretimeny.com. If you are not content with your purchase for personal reasons, you may return items within 30 days of delivery for a refund of the purchase price and sales tax. The item must be returned in good condition, in original boxes (whenever possible), and with all paperwork, parts and accessories to ensure credit.

We understand that buying or selling a luxury watch is a big decision. We want you to understand that preserving our well-known reputation for Quality, Value and Service is equally important to us. When our customers are happy, we prosper, and that has worked for us for many years. We accept graciously incredible deals and superb service, which is the reason we submit ourselves to giving you the best of both. The interests of our clients are always the top priority for us, so we trust you will make the most of our items as much as we appreciate making them accessible to you. That’s why our utmost goal is nothing less than 100% satisfaction for 100% of our customers.

Check online independent sources such as Google, Amazon and eBay to see why our customers give us a 100% satisfaction. We want you to have complete peace of mind about your Empiretime NY purchase. Our Triple Guarantee assures you of a totally risk-free, worry-free purchase:

Authenticity Guarantee: All products sold on our website are guaranteed to be 100% authentic. Our goal is to provide the best service with the best possible pricing. We do not follow manufacturers suggested retail prices (MSRP), we are not authorized to provide a manufacturer’s warranty. We understand that having a warranty is a major concern when purchasing a watch, therefore Jomashop.com provides its own warranty to replace the manufacturer's warranty.

Best Deal Guarantee: We offer the lowest prices on luxury watches that you will find anywhere. But there is more to a great deal than finding a low price. Most important of all is obtaining a truly fine watch of genuine quality. Also, free domestic shipping is nice, and that’s standard at Empiretime. All of these factors ensure that with us, you always get the best value. That’s our Best-Deal Guarantee.

Two-Year Limited Warranty: If your watch fails as a result of a manufacturer's defect during the two years, we will repair or replace the item at absolutely no cost to you. For more details, see our Limited Warranty.